Good tickets save time for you and for OneiHost support.
- Log in to the client area and click Open Ticket.
- Pick the related service / domain.
- Write a clear subject (example: WordPress site shows 500 error on example.com).
- Include: what you were doing, the exact error text or screenshot, when it started, and any recent change (plugin, DNS, password reset).
- Add the invoice or service ID if the issue is about billing or access.
For emergencies (full outage), say so in the first line. Do not share passwords in public chats; use the ticket or the official WhatsApp number shown on your invoice.
